Shipping and Delivery Processes:

After your payment is approved, please allow 10-12 business days for your product to be dispatched. You will receive an email notification with your product’s tracking details once it’s on its way. If there are any delays beyond the estimated delivery window, please contact us via WhatsApp, live chat, or email for prompt assistance. Delays may occur due to public holidays or natural disasters.

Shipping Partners

We collaborate with reputable courier services such as DHL Express and FedEx Express. Once your product is dispatched, you will receive email updates with your tracking and shipping information.

Important Details to Note

To ensure successful delivery, it is crucial for our customers to provide accurate shipping details, including the correct contact number and personal information. Please note that we do not ship to PO Boxes or APO/FPO addresses. Therefore, please provide your complete residential address for shipping. If you need to make changes to the shipping address after receiving the shipping notification, kindly contact DHL Express or FedEx Express directly to make amendments.

Notifications from Trec Tech

Upon placing an order with Trec Tech, you will receive an order confirmation notification and a detailed receipt for your ordered items. If you do not receive this confirmation, it may indicate a technical issue or problem with your registration. Kindly contact us via email, WhatsApp, or live chat support so that we can assist you accordingly.

Late Delivery and Damaged Items

At Trec Tech, we deeply value our customers and are committed to addressing issues such as late deliveries and damaged items. If you do not receive your package within the estimated time frame and are unable to track it, we offer compensation for the inconvenience. This compensation will either be credited back to your credit card or PayPal account or replaced with a new item.

Estimated Delivery Time

You will receive an email notification with your product’s shipping and tracking ID. Free shipping will take approximately 10-12 business days for processing and a further 2-3 business days for shipping and handling. For expedited shipping, it will take 6-7 business days for processing and a further 2-3 business days for shipping and handling.