30-Day Easy Exchange and Return Policy

We want you to be completely satisfied with your purchase. If you have any concerns about our product upon receiving your package, feel free to reach out to us via Email, WhatsApp, or Live chat support. We offer a straightforward 30-day Exchange and Return policy, so if there are any issues, we will be happy to assist with a return or exchange.

To ensure your request is processed within the 30-day period, please contact us within 7 days of receiving the item. Our dedicated 24/7 customer support team is here to help resolve your concerns, whether it's arranging a refund or facilitating an exchange.

Return Address and phone Number:

Here is our provided return address and phone number for your convenience. Feel free to reach out to us at any time for any query or assistance

Address:

363 North Sam Houston Parkway East Greater Greenpoint , Suite 1100 Houston TX,USA 77060

Phone Number:

+1 646-930-8029

Refund and Exchange Policy is Eligible If:

Items must be returned in their original condition, unused, and in their original packaging.

Custom-made or personalized items are non-refundable unless they have a defect or damage.

Products that have been misused will not be eligible for a refund or exchange

Refund Policy

Customers are responsible for return shipping costs unless the item is defective or an incorrect item was shipped. Once your return is received and inspected, we will send you an Email to notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment within a 3 to 5 working days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service and we will surely resolve your concern within 24 hours.

Return Merchandise Authorization (RMA) Number

Once your product return request is approved, we will issue you an RMA number. Please ensure this number is clearly marked on the package you are returning to our warehouse.

Customs Duties

We label our products as gifts to minimize customs duties for our customers. However, each country has its own customs regulations. As a result, you may incur small fees according to your local customs policies.

This policy ensures clarity and fairness, encouraging customer trust and satisfaction while protecting the interests of Trec Tech